First Utility Customer Services

General information

Thanks for visiting our page. We're online from 8am to 6pm Monday to Friday, to help with your energy and broadband accounts.

If there's anything you need, send us a private message and please make sure to include your:

- Account number
- Postal address
- Email address
- Question/issue

We look forward to hearing from you.

First Utility is a different kind of energy provider in that we truly want to help consumers spend less on energy.

We do this in three ways:

1. Cheaper tariffs. Customers switching to First Utility saved up to £2651 and our Price Promise guarantees our tariffs will always be cheaper than the Big Six standard tariffs. To see how much you could save, get a quote here: http://www.first-utility.com/energy/compare-tariffs/

2. Smarter energy efficiency. We use technology to help consumers use less and so pay less by helping you clearly see what you use and giving you practical advice to reduce consumption.

3. Campaigning for a fairer industry. We are keeping the industry honest and pushing for change to provoke more competition, more innovation and more transparency. Our ‘Fix the Switch’ campaign to reduce the time it takes to change energy provider has successfully cajoled the industry into action gaining support from the government. You can find out more at www.fightthepower.uk.com

We are dedicated to offering First Class customer service; view our service commitment here: http://www.first-utility.com/service/customer-service-commitment