Parliamentary and Health Service Ombudsman

General information

Are you unhappy with how your claim for Job Seeker’s Allowance has been dealt with?
Have you recently had a bad experience at an NHS hospital?
Are you and your family struggling to resolve issues with the UK Border Agency?
We’re a free service, open to everyone and here to help people like you…
We look into complaints that individuals have been treated unfairly or have received poor service from government departments, other public organisations in the UK, and the NHS in England.
Before coming to us, you will need to have made a complaint to the organisation involved. This is because we believe they should have an opportunity to put things right first.
If you’re still unhappy after receiving their response, then our website will tell you what to do next.
For a list of organisations in our remit, check out our website: www.ombudsman.org.uk.

We welcome comments on our posts. However, we will remove any comments which include offensive or inappropriate language or which could be perceived as discriminatory.

We are also unable to accept any posts which name individual caseworkers; if you would like to give us feedback on our service, please call 0300 061 4076 or email complaintsaboutphso@ombudsman.org.uk.